What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Always nice to have your hearing tested with no high pressure sales. Definitely adding This capable staff to my care team! Very nice too.

Nickolus Lane, on Google

The attention to customer service and education is what stands out. From the receptionist Anita to the Dr's in this office like Dr. Mark you can feel they care about their patients. I've been going to Soundpoint for 7 years, and the service has always been outstanding. Whether it's a...

Dan Hurwyn, on Google

Had a wonderful experience with SoundPoint in Surprise, AZ. Anita was very helpful with understanding purchasing of hearing aids, supplies and appointments. Mark - Amazingly patience, very knowledgeable about hear aids, what you can expect with your new aids and available options. Anything that he did not know or if...

Marijo Luna, on Google

I have been a very satisfied customer of Soundpoint Hearing in Surprise for many years. Mark Baker, the Hearing Instrument Specialist at this office, has excellent technical skills and a genuine desire to fit the customer with the best product to help them hear better. Mark does not try to...

larry reed, on Google

Stacey is amazing! She helped my mom and dad out with their hearing loss and was extremally professional and kind! She was very knowledgeable and we would recommend her to anyone who is looking for accuracy and competence! Thank you Stacey!!

Susan Templin, on Google

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