Our Staff

Mark Baker, HIS

Mark Baker, HIS

Hearing Instrument Specialist

Mark has been in the hearing health care industry since 2007 and joined our team in 2009. The most rewarding feeling Mark gets is helping people to hear the important things in life, like family members, doctors, employers and even the television. “Seeing a patient’s eyes light up when you place a hearing aid in a patient’s ear for the first time never gets old.”

Mark specializes in complete hearing evaluations, aural rehabilitation, hearing instrument fitting, and family counseling on hearing loss. He embraces our new “connected” hearing aids and loves helping his patients utilize the benefits of our newest technology. With a complete hearing consult and diagnostic evaluation, an informed patient can take the correct action for bettering their hearing health.

Anita Bauman, PSC

Anita Bauman, PSC

Patient Services Coordinator

Hi. My name is Anita Bauman. I am happy to be joining All American Hearing’s Surprise, AZ location as the Patient Services Coordinator and having the opportunity to work with a great team.

I have been in the medical industry for more than 10 years assisting doctors who specialize in chiropractic, internal medicine & geriatrics, pain management, as well as ENT. I enjoy working with patients and providing exceptional care while building relationships along the way. I truly believe there is no greater satisfaction than making a difference in someone else’s life, and now it will be in their “hearing life”. I look forward to working with everyone in the All American Hearing network.

Emmersen Toone, HIS-T

Emmersen Toone, HIS-T

Hearing Instrument Specialist Trainee

Hello, my name is Emmersen Toone and I am presently a Hearing Instrument Specialist Trainee with SoundPoint Hearing Centers. I was born and raised in a suburb outside of Toronto, Canada and in 2015 moved to Gilbert, Arizona which I now call home. Most recently, I spent 4 years in Boise, Idaho as a student and in Spring of 2022 graduated Cum Laude from Boise State University with a Bachelors of Science degree in Kinesiology; Exercise Science as well as a minor in Psychology Sciences.

A passion to serve others has always been at the heart of everything I do. To be in the position of a Hearing Instrument Specialist where I have the opportunity to improve the quality of life for a patient is what fostered the journey for me to get into the profession, along with the unique perspective of having family members in the industry. I am expected to be fully licensed within a year which would be Summer of 2023.

As I grew up a competitive dancer and continued throughout my college years, when I am not at the office you can call me Coach Emmersen. I have a varsity pom team at a local high school in Gilbert and also enjoy spending quality time with friends and family.

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Customer Reviews

After more than 30 years I have finally found the greatest place to go for all your hearing needs. The staff are friendly, courteous and helpful. They will make you feel confident in your decision to put your trust in them. I have resumed my social life knowing that I...

Reg McCormick, on Google

Had a wonderful experience with SoundPoint in Surprise, AZ. Anita was very helpful with understanding purchasing of hearing aids, supplies and appointments. Mark - Amazingly patience, very knowledgeable about hear aids, what you can expect with your new aids and available options. Anything that he did not know or if...

Marijo Luna, on Google

I have been a very satisfied customer of Soundpoint Hearing in Surprise for many years. Mark Baker, the Hearing Instrument Specialist at this office, has excellent technical skills and a genuine desire to fit the customer with the best product to help them hear better. Mark does not try to...

larry reed, on Google

The attention to customer service and education is what stands out. From the receptionist Anita to the Dr's in this office like Dr. Mark you can feel they care about their patients. I've been going to Soundpoint for 7 years, and the service has always been outstanding. Whether it's a...

Dan Hurwyn, on Google

Always nice to have your hearing tested with no high pressure sales. Definitely adding This capable staff to my care team! Very nice too.

Nickolus Lane, on Google

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